Dr. Eryn Mack, Ed.D., Chief People Officer, leads TruAmerica Multifamily’s overall Human Resources infrastructure and Organizational Development. Based out of the firm’s Los Angeles headquarters, Dr. Mack prioritizes and aligns business opportunities with the firm’s strategic goals. Since joining the firm in 2018, Dr. Mack has developed measurable and transformative business and operational strategy solutions that encourage a culture of excellence and empowerment throughout TruAmerica’s network of offices across the nation.
Through her executive level expertise in human resource and organizational development programs, Dr. Mack has curated a culture of inclusion and created an environment for colleagues to participate in the full life cycle of their employment outcomes. She is also a driving force behind forming key performance indicators, metrics and core competencies, which drive colleague productivity to meet and exceed business goals, development of strategic initiatives, and the creation of experimental workshops aimed at cross departmental collaboration to encourage open dialogue and enhancement of existing process.
Dr. Mack is a major contributor the field of Human Resources and Organizational Development serving as an Adjunct Professor at the University of Southern California’s Bovard College where she teaches Change Management and Organizational Development. She also is a passionate steward of social responsibility, playing an active role as a Board of Trustee member in both the Ronald McDonald House of Charities, Los Angeles, and South Bay Children’s Health Center.
Prior to joining TruAmerica Multifamily, Dr. Mack was a Human Resource Business Partner at Automatic Data Processing (ADP) and held Human Resource and operational leadership positions at Toys R’ Us Distribution Center and with the United States Army.
Dr. Mack attended the University of Southern California and holds a Doctoral Degree in Organizational Leadership and Education. She completed her master’s and bachelor’s degree at Penn State University. She holds the following professional certificates: Family Medical Leave Administrator, Human Capital Strategist (HCS), Equal Opportunity Leaders Course (EOLC), Master Certificate Business Intelligence, Master Certificate Human Resources Master, Certificate Lean Six Sigma; and Master Certificate in Project Management.